Five Questions You Must Ask Before Evaluating Training Effectiveness in HR
Evaluating training effectiveness in HR is very significant aspect, in order to know its efficacy and also to plan if any changes are required in the existing module.
Wayne F. Cascio, an American economist and a distinguished Professor defined the training as
“Training consists of planned programs undertaken to improve employee knowledge, skills, attitude and social behaviour, so that the performance of organisation improves considerably”.
An appropriately conducted training program may lead to enhanced job satisfaction and higher level of motivation among the employees. This in turn, may result in increasing the efficiency of processes and products, assimilation and adoption of new technologies or methods. It may also foster creativity and innovation in the organisation.
However, when it comes to evaluating the training effectiveness, HR professionals undergo lot of difficulties.
In this blog, an attempt has been made to make your job easier with respect to above.
For evaluating any training, HR professionals must ask the following questions to themselves. A clear cut answer to these questions will help them to evolve an appropriate strategy to evaluate training effectiveness.
1.Why to evaluate the training effectiveness?
The first question which must be asked is “why to evaluate the training effectiveness”, viz what is the purpose of evaluation. The purpose may be as per needs of your organisation and related aspects and it may be any of the following
- To assess the efficacy of a training program to find out if the objectives of training are being fulfilled
- To design and develop new training programs based on the above
- Evolve new audience for future training programs
- To strengthen the training program, which is yielding maximum benefits and to curtail the ones with negative outputs.
2. What to evaluate in training effectiveness?
You must be quite clear in what you want to evaluate. Some aspects, which may be considered are given below
- The extent of learning by the participants
- The post-training implementation by the participants
- The impact of training in enhancing the efficiency of products, processes or related aspects.
- The net gain to the organisation.
3. Whom to involve in evaluation process?
Participants are the prime people, who must be involved in the evaluation process. However, the team leaders, managers of the participants along with their co-workers, peers, customers and even the sub-ordinates may be included in the evaluation process.
The senior management should also be involved, because it is they, who decide the direction an organisation has to take.
4. How to evaluate the training?
Please remember that money spent on training must be accounted fully. Hence, one way may be R.O.I (return on investment). But more important is the selection of methodology for evaluating training. However, the methodology adopted may be organisation and objective-specific. If the objectives of your organisation are met by a particular evaluation process, that should be the best for you.
5. When to evaluate the training?
The evaluation should be a continuous process. This may be done during the session being conducted, at the conclusion of the training on the same day and also during an extended period, when the participant is expected to implement the learning. During this extended period, the job performance aspects of participants may be observed to assess if the key elements of training imparted, are being put to practice or not.
It must be borne in mind that training process is a never ending cycle: analysis, design, development, implementation and evaluation. Evaluation comes into play only after training needs analysis has been duly done followed by design, development and implementation. This blog will help in deciding your strategy for evaluating the effectiveness of training. Already, a four level model developed by Donald Kirkpatrick (1994) exists, which may be used for it. We will touch upon Kirkpatrick model in our next blog.
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